Category: Blog

To achieve Meaningful Use, increase patient satisfaction, and encourage higher usage of data, patient engagement becomes critical for any healthcare provider.

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For healthcare providers, one of their primary focuses is to provide quality care to their patients. Consumers rely on healthcare providers to do anything they can to improve their care, and a lot of times, do to not turn away patients in need.


Unfortunately, a lot of time can be spent to maintain a steady stream of cash flow for your practice or hospital or chasing down payers. Healthcare providers used to count on payers (private and public) to provide a vast majority of their revenue, but that is no longer the case.


With the increase reimbursement issues, and as high-deductible plans become more widespread, healthcare providers are finding it more and more difficult to collect payments.  


Favorably for providers, automating revenue cycle processes with electronic transactions can save you both time and money.


Healthcare providers can implement these strategies for improving healthcare revenue cycle management:

  • Easily tracked healthcare revenue


For the purpose of improving your revenue cycle management, it is important to track data in order to measure performance. The data collected will tell healthcare organizations if their staff is efficiently performing in order to get a fast and accurate reimbursement.


Sandra Wolfskill, Director of Healthcare Finance Policy and Revenue Cycle MAP at the Healthcare Financial Management Association (HFMA) recommended that “using financial and clinical date, organizations should develop and track key performance indicators (KPIs).”


These indicators should be able to tell you the average time taken to submit a claim, the average reimbursement rate, etc.

  • Implementation of Electronic Remittance Advice (ERA) & Explanation of Benefits (EOB) posting


To implement ERA and EOB your organization will improve the reimbursement cycle and streamline workflow.


According to the Electronic Remittance Advice Toolkit by the American Medical
Association (AMA) by adopting ERA you can expect to increase practice automation, reduce manual tasks, ease coordination of benefits processing, receive faster payment, and free up staff time by replacing paper remittance statements with efficient payment processes.


You will be able to process your claims much faster and reduce the number of days your receivables are outstanding. These features will turn into cost savings for your practice and free up staff time for patient care by reducing any manual processes.

  • Make it easy for patients to pay


To make it easy for patients to pay, not only will you achieve patient satisfaction but you will also make it easy for your practice to collect payment from patients.


Consider collecting payment through a patient portal, send reminders on what bills they are expected to pay prior to their upcoming visit, use of automated statements, keep credit cards on file if allowed by the patient, and offer payment plans.



  • Automated prior authorizations and eligibility


A recent MGMA report stated that about 86 percent of healthcare organization leaders reported an increase in prior authorization requirements in 2017.


The demand for prior health plan approval for certain medical tests or medical procedures can take up a lot of time resulting in the delay of treatment and driving up administrative costs.


For that reason, payers are increasing prior authorization as well as coverage eligibility requirements in an effort to reduce unnecessary administrative costs.


Healthcare providers can ensure a smooth revenue cycle management by switching to automated processes. Staff will reduce the time it takes for them to get prior authorization and eligibility requirements and focus their time on other high-priority tasks.

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The market of medical and healthcare robotics is increasingly growing and it promises to revolutionize the industry even further.


According to a report by Grand View Research, Inc., the market growth of robotics in healthcare is expected to reach 17.8 million in 2022.


The report included the leading factors for this market growth which include: Increasing demand for robotic surgeries, continual advancement in healthcare infrastructure, developing reimbursement policies, and increasing awareness levels amongst healthcare organizations and practitioners.


The report also found that the integration of multiple systems is expected to boost demand over the estimated period. For instance, new generation robotics systems integrated with advanced data recorders, remote navigation systems, HD microscopic cameras, data analytic systems, motion sensors; 3D-Imaging and robotic controlled catheter.


In the article “Vitality of Robotics in Healthcare Industry: An Internet of Things (IoT) Perspective,” published in 2017, the authors argue that a combination of Robotics and Machine Learning leads in robots with the capability to do those jobs on their own.


The increasing demand for information technology in healthcare leads to robotics into it. In addition, the advanced applications of robotics in healthcare boost the market growth in the upcoming years.


The article also states that “as the world population increases the use of minimally invasive robotic surgeries increases which will provide sustainability to the disorders such as neurological, orthopaedics and others.”


Application of robotics in healthcare


In the healthcare industry, robots perform integrated duties using mechanics and electronics such as force or movement measurement or sensor system technologies. Robots are expected to care for patients, rehabilitation, e-health, monitoring patients, and medical interventions if needed.  


Robotics applications are currently mainly used in rehabilitation and in surgery.


In terms of rehabilitation, the goal is to serve patients who have permanently or temporarily (in some cases) lost part of their physical or mental abilities. It serves as a tool to compensate their disabilities. The rehabilitation robotics consists of prosthetic, orthotic, therapeutic and exoskeleton robotic systems.


In surgery, the option for using robotic systems arises when physicians are not able to perform because of “precision, repeatability, and endurance.”


Robots are able to perform well in small spaces inside the human body, and it is for that reason that they have become popular in the following field: precision and microsurgery; minimally invasive surgery, nanobots, remote surgery via IoT based platforms, and surgery assistant.


It is also important to note that robotic surgery market is isolated based on the components and services. It includes robotic surgical systems, instruments and accessories, and services.





It is critical to understand that the outcomes of robotics applications in healthcare are extremely valuable in the industry. Robotics in medicine gives technical solutions to different procedures across the field.


For instance, in surgery, robotics has proved that it reduces timing and risks. Today, due to its results and popularity, prostate and cardiac procedures are performed by medical robotics.


Robotics play a vital role in the medical field. In the surgical field, scientists are trying to overcome any limitations of actual robotic systems. In the near future, robotic systems will lower overall costs, and shorten set-up time with the help of a well trained medical staff and even remote telementoring could become available. 

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You have finally decided to implement telemedicine into your practice, or you already have but your patients are not too sure about the use of it. What can you do?

In this case, knowledge is power and you will have to empower your patients with the right information. After all, telemedicine will only benefit your patients.

You have finally decided to implement telemedicine into your practice, or you already have but your patients are not too sure about the use of it. What can you do?


In this case, knowledge is power and you will have to empower your patients with the right information. After all, telemedicine will only benefit your patients.


It is important to remind your patients that real-time video encounters between patients and their physicians are a powerful tool that supports their health.


And that full integration of telemedicine into your practice means that your patients have a greater access to on-demand care with the touch of a button.


But getting your patients to transition and adopt telemedicine will ultimately come down to doing marketing. By just offering a real-time video visit is not enough. Telemedicine options need to be offered in a way that feels integrated and smooth to their health.


There are clearly so many more reasons as to why the use of telemedicine will benefit your patients, that it is critical to provide them with the right information.


Thanks to the convenience, ease, and affordability of these services, providers and patients could no longer be concerned with office hours or travel times to and from your practice. Telemedicine certainly gives healthcare systems the chance to achieve a more flexible infrastructure. Now it is up to you and your staff to encourage its usage.  


We have listed a few tips on how to prepare your patients for a telemedicine transition:


Increase awareness of Telemedicine services


You might offer telemedicine services but there is a possibility that your patients are not aware of that or if they do know about them, they are not quite sure what that means.


It is important to create awareness of the telemedicine capabilities through broad messaging to a wide audience. You can create educational materials that encourage the use of telemedicine by patients. You should tailor this according to the patient’s needs or for those patients with particular medical conditions. Consider designing some that are tailored to caregivers who assist patients with their care.


Encourage nurses and staff make use of the services


In a perfect world everyone will be using telemedicine services, but sometimes even our staff can be afraid of using the new systems. If we encourage our staff to use them, they will be more likely to recommend the use to your patients.


Remind them that by using these services they are providing better healthcare services to your community. It will also retain revenues in your practice, instead of having to refer patients to other providers. That means more work and more money for your practice and staff.


Drive utilization of services by patients and referring providers


The opportunity of having access to specialists with telemedicine services at your practice reduces the long wait times to see specialists who are far away from your patients.


It is critical to remind your patients that even though these specialists are in their community, they can still address their concern and issues. It will also avoid costs of having to travel to see specialists, or take time off from work or away from family, etc.

Ensure your patient that these services are HIPAA compliant


Privacy is a big issue at the moment, and patients can be concerned about engaging in a face-to-face visit.


Ensure that your practice is using HIPAA compliant systems so you are able to reassure your patients that their information is tightly secured and that it is safe to engage in these types of visits.

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     With any new technology, there is also a challenge. In this case, our current licensing and reimbursement policies can be viewed as a threat to the adoption of telemedicine. Unfortunately, to complicate things even further, regulations and requirements vary among federal, state and private payers.

Telemedicine is making a huge impact in the healthcare industry. As technology continues to move forward, so does the affordability and accessibility of telemedicine in the industry.


According to The American Telemedicine Association (ATA), over half of all U.S. hospitals now use some form of telemedicine. Telemedicine offers many benefits including improved access to patients, as well as allowing physicians to expand their reach beyond their offices.


But with any new technology, there is also a challenge. In this case, our current licensing and reimbursement policies can be viewed as a threat to the adoption of telemedicine. Unfortunately, to complicate things even further, regulations and requirements vary among federal, state and private payers. None of these are alike when it comes to how telemedicine services are covered and reimbursed.


In terms of licensing and credentialing there is also a challenge because they vary depending on the state, and providers are required to be licensed in every state they work. There isn’t a “universal license” when it comes to telemedicine.


Thankfully, there has been an implementation of procedures that facilitate the licensing process for providers. It is important for providers to always be vigilant and aware of new policies and regulations since these are constantly changing.


We know that it can be difficult for providers to try and figure out licensing and how to charge for telemedicine services. Fortunately, we have broken down some steps you can take that will facilitate your research and will allow you to understand how licensing and reimbursement works in the telemedicine industry.


Payor type


The best thing you can do to figure out which type of reimbursements you will be getting will be to track your enrolled patients by payer type. It will also help in terms of what regulations are applicable to you telemedicine practice.


This will assure that you are in compliance with applicable regulations, and also that you will receive the appropriate reimbursement for provided services.



  • Medicare


When it comes to Medicare, it only reimburses telemedicine if it pertains to certain types of care, provider, locations, and technology.


In terms of providers, the following are the only ones eligible for telemedicine reimbursement: physician, nurse practitioner, physician assistant, nurse midwives, clinical nurse specialists, clinical psychologists, social workers and registered dietitians or nutrition professionals.


There are only four types of telemedicine applications allowed by Medicare for reimbursement: video conferencing, store-and-forward, remote patient monitoring, and mHealth.


There a couple more categories not listed, but it is best to consult the Centers for Medicare and Medicaid Services (CMS) Telehealth fact sheet.  


  • Medicaid


Even though states are beginning to expand reimbursement policies, many others continue to restrict and place limitations on telemedicine services. Currently, there are 48 states including the District of Columbia that have some form of reimbursement.  


According to The Center for Connected Health Policy (CCHP), 9 states and Washington, DC provide reimbursement for some form of video conferencing, 15 states provide it for store-and-forward, 20 states provide it for remote patient monitoring, 23 states limit the type of facility that can serve as an originating site, 32 states offer a transmission fee when telemedicine is used, and 38 states and the District of Columbia have a law that governs private payer reimbursement policy.


It is best to consult each state’s Medicaid website to learn more about the reimbursement policy for telemedicine in each state.


We also recommend visiting the CCHP’s interactive map with state telehealth laws and reimbursement policies

  • Private payers


Private payers reimbursement policies for telemedicine also vary from state to state. There are 29 states including the District of Columbia that have enacted parity laws that mandate private payers to cover for telemedicine services. Even though under parity laws, coverage and restrictions still vary by state, video conferencing is always covered to some extent by private payers.


In this case, it is best to check the provider’s individual or practice payer contract. This contract should list the terms relating to telemedicine services reimbursement.


Licensing and credentialing  


In terms of licensing, it only becomes an issue when the physician has to treat a patient out-of-state, in this case, the physician must be licensed in the state where the patient is located.


Fortunately, the Federation of State Medical Boards (FSMB) offers an expedited licensing for physicians that allows them to practice across states through the Interstate Medical Licensure Compact.


Currently, 22 states credit the compact making it easier for physicians to practice in multiple states.


For those physicians who practice out of a hospital, the organization is required to credentialing all physicians. The process can definitely be more tedious for hospitals since physicians need to be credentialed at the facility from which they provide services as well the originating site.


The CMS recognizes the process of credentialing by proxy, which means that the originating site can usethe credentialing completed at the distant site to establish privileges for physicians at the originating site.

In order to successfully implement telemedicine services to your organization, it is critical to have an understanding of all federal and state requirements and policies.

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Over the past few years, Telemedicine has seen an increased adoption rate of 71 percent. Multiple reports have shown that the Telemedicine market is expected to grow even more in the next years.

A report from Tractica, states that Telehealth lives, video consultations will increase to 158.9 million per year by 2020. Another report by Mordor Intelligence anticipates that telemedicine will be worth more than 66 billion by the end of the year 2021.

We must remember that Telemedicine contributes significantly to the IT spending by the healthcare industry. The increased demand for digital health platforms will allow the market to continuously grow at a rapid pace.

It is no news that the Telemedicine trend will help shape the future of the healthcare industry. And It will continue to grow as it helps close the gap between patients and healthcare providers.

The Tractica report anticipates that video consultations will outnumber clinical consultations by 2019.

Considering that there is a decreasing number of physicians in rural areas, a growth of high deductible health plans, and an opioid crisis, key technology such as Telemedicine is vital to resolving these issues.

These factors, while they cause a burden in the healthcare market, are also making the use of Telemedicine more valuable.

A Journal by the American Health and Drug Benefits on “Healthcare Trends for 2018” identifies Telemedicine as one of the key trends in 2018 going into 2020. The Journal quotes the National Rural Hospital Association explaining that currently “one in three rural hospitals is in financial risk” and at that rate, 25% of all rural hospitals will close “within less than a decade.”

As long as rural providers continue to turn to new technology such as Telemedicine, they will be able to survive.

“Technologies, such as telehealth and telemedicine, and consumer health wearables or smartphones, can enable rural-based care systems to consolidate specialty care services and referrals as ways to survive and grow in an evolving market,” stated the journal.

The Deloitte Center of Health Solutions released a Healthcare and Life Sciences Predictions 2020 report predicting the world in 2020 with the top trends in healthcare based on current trends and events in the industry.  

The report predicts that in 2020 web-based portals that enable complaint and reimbursable video consultations between patient and physician will be supported by a “wide array of web-integrated wireless monitoring devices.”

It also predicts that Tele-mentoring will have full regulatory approval and clinician support.

Telemedicine promises to solve the most challenging problems in the healthcare system for the next years to come,  allowing access to care in a cost-effective way. The accessibility, convenience, and affordability that Telemedicine offers will allow patients to access to top quality care at their fingertips.

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Due to the rising cost of healthcare, Higher deductibles and out-of-network fees more and more patients are looking for ways to save money while still getting high-quality health care.


Whether you are insured or not, it is important you make a well-informed decision regarding your health.


We have gathered five tools that you can use in order to save money.


1. Consider Telemedicine Visit


Patients can save a significant amount of money by opting for a telemedicine appointment. These virtual visits are more time and cost effective than a traditional visit in some cases.


For instance, if you have a non-emergency question regarding your health and are considering going to the emergency room or urgent care, a video-conferencing appointment makes more sense in this case. You will be able to communicate with your physician in a reasonably timely manner.


Telemedicine appointments typically cost approximately between $30 to $50, as opposed to $100 for an in-person visit to a doctor’s office or $160 at an urgent-care clinic. And this is assuming your insurance does not cover these visits.

2. Check prescription prices online with GoodRx


Before you have your doctor send in an e-prescription or you take your prescription to your local pharmacy, you could check for prices online with websites such as GoodRx. Since drug prices vary wildly between pharmacies, it is difficult to know which will give you the best price.


Luckily, GoodRx allows patients to search the price for a prescription drug, and even obtain coupon discounts for multiple pharmacies.


According to their site, you are able to compare prices for FDA-approved prescription drugs at more than 70,000 national pharmacies, find free coupons to use and show you the lowest price at each pharmacy near you.


This tool can become very handy and will help you make better and more cost-effective decisions when it comes to your health care.

3. Check lab test prices online


Just like searching for competitive prices for prescription drugs online, you could also check how much it would cost to get a lab test done before letting your doctor order it. Consult with your doctor if it’s absolutely necessary since in some cases your condition might resolve itself before ordering an expensive lab test.


Sites such as Walk-in labs, healthlabs, PriceCheck tool, etc, get data on lab test prices from the marketplace or patient crowdsourcing allowing you to make the best decision based on your budget.


These tools will also allow you to find out if you could pay with cash for certain lab test. Surprisingly, in some cases, CAT scans, X-rays, and ultrasounds will have reduced fees if paying with cash.


Walk-in Labs, for instance, offers a blood test for as little as $24.


4. Estimate your healthcare expense before a procedure


If your physician is suggesting a non-emergency procedure or if you absolutely need to get one, you could use multiple sites online that will give you an estimate of your healthcare expense before you agree to the procedure.


First, find out the exact name of the procedure and how it’s referred to in the medical billing system- you will need a Current Procedural Terminology (CPT code)- You can ask your provider for this code. Next, If you’re insured, start your research is your health plan.


If you are not insured or your health plan is not providing you with all the information, opt for using online sites to search for pricing in your area. Sites such as,,, or allow you to search for pricing based on rates offered by providers to private insurers or Medicare.

5. Look for a doctor who offers follow up visits online


To reduce travel costs, look for a healthcare provider that offers follow up visits online. Most of the time these follow up visits last less than 30 minutes. The average patient travels an hour each way to see their preferred physician.  


A study by UC Davis found that with the help of Telemedicine a patient could save four hours of time behind the wheel and more than $150 in travel costs over the span of 20 years of medical appointments.


Disclaimer: All the information found in this article are based on the opinions of the author unless otherwise noted. This information is not legal or medical advice and the consumer should seek expert recommendation before making any medical decision.

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Patients nowadays expect a practice that can fully offer and support digital medicine. In fact, 92 percent of patients that improving consumer experience should be a top goal when deploying digital health tools. Patients want to have control over when, where and how they receive health care. And a practice that lacks the right technology could potentially drive patients away.

Implementing digital medicine into your practice can be challenging, but it will significantly improve the efficiency of your practice.

If you are looking to use digital tools to upgrade your practice, there are a few things you need to know before you get started. This short guide will show you how to successfully adopt digital tools into your practice.

Define organizational goals

If you are considering starting digital medicine, it is crucial that you define why are you considering it and what you hope to accomplish. It is also important that you think about some of the most challenging problems you are currently experiencing in your practice, and how this technology will solve the issues.

Improving consumer experience should be a top goal when utilizing digital health tools, but keep in mind that you will be able to accomplish the following as well by implementing digital medicine: increase revenue, improve accessibility, reduce hospital readmissions, attract new patients and improve patient loyalty.

Understand the requirements

Now that you have defined your goals, it is essential that your practice is able to support digital medicine tools, and understand that IT infrastructure will play a key role.


First, your practice will need access to desktops, laptops, or tablets with reliable web cameras. You will also need to have a reliable high-speed internet connection to make sure you are able to connect with your patients without any problems.  


Second, research the implications of licensing and reimbursement of digital medicine since these vary by state and insurance policies.  


And lastly, prepare your staff for the transition by educating them about the benefit of these tools and what to expect when the implementation takes place.  



  1. Chose a digital medicine platform

Once you are ready to commit to a platform, it is important that you do extensive research on which company can offer you the best platform for your practice.  


When doing your research, consider that your patients are looking for the following features: online bill pay, patient-provider communication, digital prescription filling, and virtual health services. Make sure that the provider is HIPAA compliant to ensure the security of the patient as well as the practice from costly HIPAA violations.

For more information on how Patientclick can help you get started, contact us for a free consultation at or call 1-877-901-9990

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It is no news that there is an increasing preference for virtual (Face-to-Face) visits over in-person visits. For follow-up visits, the numbers are also high in terms of preference.


A JAMA Surgery study on veterans found that telemedicine is as “effective as in-person follow-up visits for post-surgery situations.”


The study showed that 69 percent of the participants preferred virtual follow-ups to in-person follow-ups. Those who preferred virtual visits are those who tend to live farther from the physician’s office than those who preferred office visits.


It also showed that most patients seem to prefer these type of virtual care visits after a surgical discharge.


Follow-up care is essential for any patient but can be difficult to manage since patients tend to miss these. In fact, Patient no-show rates range anywhere from 5 percent to 50 percent. Patients miss their follow-up appointments due to high costs, time management, and demographics.


A study by Dr. Ali Haider from the University of Texas, MD Anderson Cancer Center found that Face-to-Face visits had better scores for compassion, communication skills and professionalism than 71  percent of patients prefer face-to-face visits according to the study.


An Annals Of Family Medicine Journal found that patients identified “convenience, efficiency, communication, privacy, and comfort as domains that are potentially important to consider when assessing video visits vs in-person encounters.”


This is why patients prefer video-based appointments because it solves most of their barriers when it comes to communicating with their physician in a timely manner.




Video-based follow-up appointments offer a great deal for patients who have recently had surgery and do not desire to travel to the physician’s office. Unlike a phone call, a virtual appointment allows the physician to detect a possible wound infection that can be confirmed at an in-person visit.


In terms of reducing costs, virtuals visits cost about half of the cost of an in-person visit; about $40 to $50 per visit. If it’s just a follow-up appointment.


JAMA surgery also study found that most participants reported a positive experience with video visits and the convenience of not having to miss work, travel or change attire.


Citing the study: One patient said, “You’re sitting right in your room on your computer. How much more convenient can that be? And you don’t even have to take a shower. I mean you can get on the computer, talk to the doctor, go back to bed.”

Reduced costs


ent, patients can feel discouraged to attend to an in-person visit due to the higher cost. In this case, virtual visits offer a better deal and are as effective as an in-person follow-up. These virtual visits are also increasingly becoming covered by insurance.


With In-person visits, usually patients need to make time out of their busy lives to see a doctor, and that often includes having to use PTO or hire a sitter. Video-based follow-ups offer the flexibility of getting care from their home or office without accruing any extra cost.

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With the implementation of Meaningful Use, healthcare organizations were encouraged to switch to an Electronic Health Record software. But many practices were rushed into making the decision, picking the absolutely WRONG software for their practice.


It is crucial for your practice to take your time to research and avoid making the same EHR mistakes to help protect your office from costly errors and unnecessary heartache.


Switching your EHR can be another challenging nightmare. But chances are you are missing out on some essential features that might significantly improve patient care and streamline office efficiency.


If you have decided to look for a new EHR software, you in the right place because we have gathered the top 5 features that the best EHR software companies make them successful.

Patient Portal  


A top-of-the-line patient portal will give users access to multiple features that will make their lives easier and speed you practice’s streaming process. These features include: visit summaries, medications, lab results, secure communication exchange with the provider through email or virtual visit, appointment scheduling, patient education, request a prescription refill.




Getting paid by your services should be at the top of your priorities as a practice. An EHR software that allows you to do that in a seemingly way, will take care of basic tasks while the billing staff focus their time on more complex claims or collecting cash for the practice rather than spending time on data entry.


Some features you’ll want to look for: Automate claim submission, process single or batch eligibility checks, or help with auto-posting of Explanation Of Benefits for the practice.  




Keeping track of notes during appointments is key. Look for a software that allows you to create notes and charts in multiple ways tailored to your needs. The best EHR in the market will offer different ways to create and customize chart notes to accommodate your needs.




Your EHR should have the ability of E-prescribing. This tool eliminates the risk of incorrectly filling prescriptions due to human errors. Checking drug interaction will be an option offered that can be done during the time of prescribing to avoid drug contradictions.


Meaningful Use certification


As we discussed earlier, Medicare and Medicaid offer incentives to those physicians who can prove they are using “Meaningful Use” technology. Look for a software that provides you with the ability to track and monitor your practice’s performance, and track and fix meaningful use requirements.




EHR softwares are essential to providing excellent patient care, improve patient satisfaction and positively impact performance for physicians and private practice providers. The key to reaching optimal performance is finding the best software for your practice.

For more information on how Patientclick can help you switch your EHR, contact us for a free consultation at or call 1-877-901-9990

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